ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that it has attained a Superior Company Score in SatisFacts’ 2016 National Resident Satisfaction Awards. This marks the third straight year the company has achieved this designation.
ROSS won the award based on scores residents gave the company on satisfaction surveys during 2016. The company received an average score between 4 and 4.49 for the year, placing it in the Superior Company Score category. Furthermore, 12 ROSS-managed communities received individual 2016 SatisFacts Property Awards, having achieved an average score of at least 4 on their resident satisfaction surveys last year.
"We have no higher priority than resident satisfaction. It is the bedrock of a thriving portfolio," said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. "Everyone at our company – from the onsite team members up to our executive team – comes to work each day with a simple but ambitious goal: to give our residents an incomparable living experience. We are deeply honored by these awards and believe they are a powerful testament to our successful pursuit of this goal."
ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
"Being a good operator requires being a good listener and keeping the lines of communication with your residents wide open," Miskovich said. "We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates."
The individual ROSS communities that received SatisFacts Property Awards include:
• Charlestowne North in Greenbelt, Md.
• Cole Spring Plaza in Silver Spring, Md.
• Coliseum Lofts in Richmond, Va.
• Crestleigh Apartments in Laurel, Md.
• EOS-21 Apartments in Alexandria, Va.
• Grandview Apartments in Falls Church, Va.
• The Heritage at Old Town in Alexandria, Va.
• Metro 710 Apartments in Silver Spring, Md.
• Overlook Apartments in Hyattsville, Md.
• Park Vue in Alexandria, Va.
• Seven Springs Apartments in College Park, Md.
• Spring Parc in Silver Spring, Md.
ROSS Management Services has received an award from SatisFacts’ National Resident Satisfaction Awards every year since it began working with the company to conduct resident surveys.
