BETHESDA, Md., June 28, 2017 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that ApartmentRatings.com has named 14 ROSS communities as Top Rated in 2016 for outstanding resident satisfaction scores.
In order to qualify for the awards, the communities had to receive a recommend score of 70 percent or higher and be in the top 5 percent of communities listed on ApartmentRatings.com. ROSS’s top scoring community was Spring Parc Apartments, which achieved a recommend score of 96 percent. Next was Overlook Apartments, which earned a score of 92 percent.
“At ROSS, delivering a best-in-class customer experience for our residents is our number one priority,” said David J. Miskovich, CEO of ROSS Management Services. “That focus informs everything we do at our communities. We make sure our residents are equipped with modern technology to easily communicate with our staff, pay rent and submit maintenance requests. And we truly listen to our residents and give them regular opportunities to provide direct and unvarnished feedback. When they highlight an issue or concern, we respond swiftly and regard it as an opportunity to grow and improve.”
ROSS Management Services’ ApartmentRatings.com Top Rated communities with their recommend scores are:
Spring Parc Apartments (Silver Spring, Md.): 96 percent
Overlook Apartments (Hyattsville, Md.): 92 percent
Coliseum Lofts (Richmond, Va.): 89 percent
Charlestowne North (Greenbelt, Md.): 85 percent
Cole Spring Plaza (Silver Springs, Md.): 84 percent
Colvin Woods Apartments (Reston, Va.): 82 percent
Seven Springs Apartments (College Park, Md.): 82 percent
Park Vue of Alexandria (Alexandria, Va.): 78 percent
The Heritage at Old Town (Alexandria, Va.): 77 percent
EOS-21 Apartments (Alexandria, Va.): 76 percent
Crestleigh Apartments (Laurel, Md.): 75 percent
Seasons at Bel Air (Bel Air, Md.): 72 percent
Enclave Silver Spring (Silver Spring, Md.): 71 percent
Towson Woods Apartments (Towson, Md.): 70 percent
Eight of the communities – Spring Parc, Charlestowne North, Cole Spring Plaza, Colvin Woods, Seven Springs, Park Vue, EOS-21 and Crestleigh – have now won the award four years in a row, while Overlook has received the honor for three consecutive years. The Heritage at Old Town also won the award for 2013 and 2014.
“Online reviews play an essential role in helping us evaluate our customer service, and we’re extremely pleased to have so many communities receive this prestigious recognition from ApartmentRatings,” Miskovich says. “We are dedicated to growing that number in years to come by continuing to listen to what our residents say on ApartmentRatings and other review sites and using that feedback to improve residents' living experience at our communities.”
One reviewer of Spring Parc Apartments noted the dedication ROSS’ onsite team has for its community, stating that, “Management and staff have always adopted the best practices to serve residents.”
In order to be deemed a Top Rated property, the apartment communities needed to also have at least 10 total reviews, and five in 2016.