American Landmark, one of the fastest-growing multifamily owner-operators in the country, is launching a new resident-centered customer service program at each of its 81 communities throughout the Southeast.  “Landmark 360” offers residents the following time- and money-saving guarantees:

·         Move-in Satisfaction Promise – American Landmark rolls out the red carpet for new residents, including a reserved parking space for moving vehicles, a house-warming gift, and a 100% satisfaction guarantee in the initial two weeks. If residents aren’t happy, American Landmark will refund security and pet deposits (minus any damages), and waive all fees associated with terminating the lease.

·         48-Hour Completion Promise – American Landmark prioritizes maintenance issues, and guarantees that all work orders will be fulfilled within 48 hours of filing (for requests submitted Monday through Friday). And to make good on that promise – residents will receive a credit for one day of rent each day beyond the 48-hour window that their maintenance issue remains unresolved.

·         Hassle-Free Relocation Promise – Life can throw a curveball now and then – making it necessary to move for new job or another change in circumstances. Whatever the reason, American Landmark’s team can help relocate you to another American Landmark property, with no fees or penalty for early termination of the lease (upon 60 days’ notice). 

Landmark360, which symbolizes excellence in every direction, is one of the many ways that American Landmark Apartments is responding to the changing expectations of today’s renters and their desire for more “white glove” experiences at today’s apartment communities.

“A beautiful, well-located apartment property is great, but that alone is not enough to attract and retain residents in today’s competitive landscape,” explained Joe Lubeck, CEO of American Landmark Apartments. “Lifestyle, comfort and satisfaction are equally important to today’s renters, so multifamily operators need to differentiate themselves by the level of customer service they provide and the quality of amenities they can offer. Landmark360 is our way of making life easier for our residents so that they can have more time to do the things they enjoy most, and be assured of a worry-free residence.”

All American Landmark Apartments offer residents a number of amenities and services aimed at enhancing comfort and convenience. These include:

·         Valet Trash Service

·         Package delivery locker systems

·         Complimentary one-year subscription to Shipt, a leading online grocery marketplace

·         Free Wi-Fi in clubhouse, pool and common areas and discounted high-speed Wi-Fi throughout

·         24-hour fitness center with “Fitness on Demand” video stations

·         Dog parks and doggie wash stations

·         Smart lock systems

American Landmark owns and operates 28,000 apartments in Florida, Georgia, North Carolina, South Carolina, Tennessee and Texas; Landmark360 perks are available at all properties.