ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced the promotions of Tony Perichino to vice president of residential operations and Jeff Lawson to assistant vice president of residential operations. 

Perichino will work closely with the ROSS executive team to promote the company and to help grow its third-party management portfolio in the Washington, D.C., metropolitan area and throughout the Mid-Atlantic region. He will also continue to oversee Seven Springs in College Park, Md., and Versailles in Towson, Md. Lawson will remain focused on building and fostering the company's relationships with third-party owners.

Perichino joined ROSS in 2017 as assistant vice president of residential operations and brings more than 20 years of multifamily and commercial real estate experience to his new position. Lawson has been with ROSS since 2015 and has more than 25 years of property management experience.

"We could not be more excited to promote Tony and Jeff. They are strategic, innovative professionals who will continue to serve as powerful boosts to our efforts to expand and strengthen our presence within the Mid-Atlantic region,” said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. "Tony has an exceptional understanding of our internal business operations, as well as the markets in which ROSS operates. Jeff has taken on some of ROSS’ more challenging assets during his tenure, and is a real master when it comes to managing renovation projects. We know they will flourish in their new roles.” 

Since rejoining ROSS in 2017 (he had previously worked as a regional property manager for the company), Perichino has taken on several challenging assignments. Prior to rejoining ROSS, Perichino served as director of residential management at The Tower Companies, where he oversaw $503 million of mixed-use real estate and served on the company’s Executive Committee. He has previously worked as a regional manager for Riverstone Residential/Greystar, and as an investment manager and regional education director for Pinnacle Family of Companies, where he received notable accolades, including the 2010 Investment Manager of the Year.

Some of Lawson's notable renovation projects at ROSS include Seven Springs, Crestleigh in Laurel, Md., and Charlestowne North in Greenbelt, Md. He previously worked at Asset Fund Services LCC and spent more than eight years at Washington Real Estate Investment Trust directly overseeing the residential division. 

Perichino and Lawson have received their promotions at a time when ROSS is focusing on expanding outside the Washington, D.C., area and strengthening the corporate brand.

ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that 11 ROSS-managed communities have received individual 2017 SatisFacts Resident Satisfaction Awards, having achieved an average score of at least 4 on their resident satisfaction surveys last year.

"At ROSS, we come to work each day with one overriding goal: to give our residents an incomparable living experience," said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. "We have no higher priority than resident satisfaction. We are profoundly honored by these awards and believe they are a powerful validation of our commitment to our residents."

ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term - at move-in, after every work order and prior to renewal - to determine their satisfaction with the level of service they have received.

"Being a good operator requires being a good listener and making sure the lines of communication with your residents always remain wide open," Miskovich said. "We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates."

The individual ROSS communities that received 2017 SatisFacts Resident Satisfaction Awards include:

• Charlestowne North in Greenbelt, Md.
• Cole Spring Plaza in Silver Spring, Md.
• Grandview Apartments in Falls Church, Va.
• The Heritage at Old Town in Alexandria, Va.
• Metro 710 in Silver Spring, Md.
• Overlook Apartments in Hyattsville, Md.
• Park Vue in Alexandria, Va.
• Seven Springs Apartments in College Park, Md.
• South Pointe Apartments in Temple Hills, Md.
• Spring Parc in Silver Spring, Md.
• Towson Woods Apartments in Towson, Md.

ROSS Companies, a leader in multifamily acquisition, property management and renovation in the Mid-Atlantic region, today announced it has acquired Versailles Apartments, a 210-unit community in Towson, Md. ROSS Management Services will manage the community, and ROSS Renovation & Construction will oversee a renovation program to include common-area improvements as well as interior renovations in select apartments.  

Located in the residential part of West Towson, this pet-friendly community is near numerous dining and shopping options, private and public schools and universities, and renowned medical facilities. With the property's proximity to Interstates 695 and 83, residents of Versailles Apartments have easy access to the entire Baltimore metro area, including many sports and entertainment venues in and around downtown Baltimore. 

"We are excited about acquiring Versailles Apartments," said Scott Ross, president of ROSS Development & Investment. "It's located in a thriving submarket and offers residents access to a comfortable and exciting lifestyle. With all that the community has going for it, we are confident that Versailles will become the first choice for residents seeking a best-in-class living experience in this submarket. It is clearly well positioned for long-term success."

"Our management will focus on enhancing the lifestyle of our residents with a customer- and technology-centric approach," said Dave Miskovich, CEO of ROSS Management Services. "As with all communities we manage, we will build strong personal relationships with our residents, focusing heavily on customer satisfaction to make living at Versailles Apartments a truly outstanding experience." 

Situated just 10 miles north of Baltimore's city center, Versailles Apartments offers convenient access to Towson University, Johns Hopkins University, Notre Dame of Maryland University (Maryland’s only women’s college) and Loyola University Maryland. The community also is close to the Towson Town Center, which features a wide array of retailers and restaurants, including J.Crew, an Apple computer store, Macy's, Nordstrom, P.F. Chang's and Stoney River Steakhouse and Grill. Other nearby attractions include Lake Roland Park, which offers hiking and biking trails, fishing, boating and an off-leash dog park; the Maryland Zoo in Baltimore; Pimlico Race Course; and the Maryland State Fairgrounds.

As for community amenities, Versailles Apartments features a gated entry, children's playground, business center, onsite car wash, pool with a spacious sun deck, 24-hour emergency maintenance, fitness center and a clubhouse with a resident community room.

Versailles Apartments offers one-, two- and three-bedroom apartment homes. The apartments feature full-size washers and dryers, private patios and balconies, energy-efficient windows and wall-to-wall plush carpeting.

BETHESDA, Md., June 28, 2017 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that ApartmentRatings.com has named 14 ROSS communities as Top Rated in 2016 for outstanding resident satisfaction scores. 

In order to qualify for the awards, the communities had to receive a recommend score of 70 percent or higher and be in the top 5 percent of communities listed on ApartmentRatings.com. ROSS’s top scoring community was Spring Parc Apartments, which achieved a recommend score of 96 percent. Next was Overlook Apartments, which earned a score of 92 percent.

“At ROSS, delivering a best-in-class customer experience for our residents is our number one priority,” said David J. Miskovich, CEO of ROSS Management Services. “That focus informs everything we do at our communities. We make sure our residents are equipped with modern technology to easily communicate with our staff, pay rent and submit maintenance requests. And we truly listen to our residents and give them regular opportunities to provide direct and unvarnished feedback. When they highlight an issue or concern, we respond swiftly and regard it as an opportunity to grow and improve.”

ROSS Management Services’ ApartmentRatings.com Top Rated communities with their recommend scores are:

Spring Parc Apartments (Silver Spring, Md.): 96 percent 

Overlook Apartments (Hyattsville, Md.): 92 percent

Coliseum Lofts (Richmond, Va.): 89 percent

Charlestowne North (Greenbelt, Md.): 85 percent

Cole Spring Plaza (Silver Springs, Md.): 84 percent

Colvin Woods Apartments (Reston, Va.): 82 percent

Seven Springs Apartments (College Park, Md.): 82 percent

Park Vue of Alexandria (Alexandria, Va.): 78 percent

The Heritage at Old Town (Alexandria, Va.): 77 percent

EOS-21 Apartments (Alexandria, Va.): 76 percent

Crestleigh Apartments (Laurel, Md.): 75 percent

Seasons at Bel Air (Bel Air, Md.): 72 percent

Enclave Silver Spring (Silver Spring, Md.): 71 percent

Towson Woods Apartments (Towson, Md.): 70 percent

Eight of the communities – Spring Parc, Charlestowne North, Cole Spring Plaza, Colvin Woods, Seven Springs, Park Vue, EOS-21 and Crestleigh – have now won the award four years in a row, while Overlook has received the honor for three consecutive years. The Heritage at Old Town also won the award for 2013 and 2014.

“Online reviews play an essential role in helping us evaluate our customer service, and we’re extremely pleased to have so many communities receive this prestigious recognition from ApartmentRatings,” Miskovich says. “We are dedicated to growing that number in years to come by continuing to listen to what our residents say on ApartmentRatings and other review sites and using that feedback to improve residents' living experience at our communities.”

One reviewer of Spring Parc Apartments noted the dedication ROSS’ onsite team has for its community, stating that, “Management and staff have always adopted the best practices to serve residents.”

In order to be deemed a Top Rated property, the apartment communities needed to also have at least 10 total reviews, and five in 2016.

ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that it has attained a Superior Company Score in SatisFacts’ 2016 National Resident Satisfaction Awards. This marks the third straight year the company has achieved this designation.

ROSS won the award based on scores residents gave the company on satisfaction surveys during 2016. The company received an average score between 4 and 4.49 for the year, placing it in the Superior Company Score category. Furthermore, 12 ROSS-managed communities received individual 2016 SatisFacts Property Awards, having achieved an average score of at least 4 on their resident satisfaction surveys last year.

"We have no higher priority than resident satisfaction. It is the bedrock of a thriving portfolio," said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. "Everyone at our company – from the onsite team members up to our executive team – comes to work each day with a simple but ambitious goal: to give our residents an incomparable living experience. We are deeply honored by these awards and believe they are a powerful testament to our successful pursuit of this goal."

ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.

"Being a good operator requires being a good listener and keeping the lines of communication with your residents wide open," Miskovich said. "We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates."

The individual ROSS communities that received SatisFacts Property Awards include:

• Charlestowne North in Greenbelt, Md.

• Cole Spring Plaza in Silver Spring, Md. 

• Coliseum Lofts in Richmond, Va.

• Crestleigh Apartments in Laurel, Md.

• EOS-21 Apartments in Alexandria, Va.

• Grandview Apartments in Falls Church, Va.

• The Heritage at Old Town in Alexandria, Va.

• Metro 710 Apartments in Silver Spring, Md.

• Overlook Apartments in Hyattsville, Md.

• Park Vue in Alexandria, Va.

• Seven Springs Apartments in College Park, Md.

• Spring Parc in Silver Spring, Md.

ROSS Management Services has received an award from SatisFacts’ National Resident Satisfaction Awards every year since it began working with the company to conduct resident surveys.

ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced it has assumed management responsibilities for six apartment communities with 1,140 units in suburban Washington, D.C., southern Virginia and New Jersey. The communities are a mixture of affordable and market-rate properties. The management assignment represents ROSS's entry into the New Jersey multifamily market and an expansion of its southern Virginia portfolio.

The communities include the 90-unit 1118 Adams in Hoboken, N.J.; the 144-unit Clearfield Apartments in Colonial Heights, Va.; the 552-unit Cottage Grove in Newport News, Va.; the 100-unit Largo Center Apartments in Upper Marlboro, Md.; the 144-unit Pinetree Apartments in Petersburg, Va.; and the 110-unit Vistas at Lake Largo in Upper Marlboro. A new client of ROSS's, Beachwold Residential, owns the communities. 

"We could not be more excited about ROSS Management's expertise and experience in providing world-class service to its residents, while helping owners maximize asset value through efficient, innovative operations," said Gideon Friedman, president of Beachwold Residential. "With their focus on innovation, resident satisfaction and collaboration with their owner clients, ROSS has a proven track record of increasing value for their residents, the neighborhoods they serve and their partners. We believe this will be a tremendous partnership." 

ROSS will implement operational upgrades, such as online and mobile rent payment, service requests and account management, to improve the resident experience, The company also will incorporate its award-winning online reputation management program to strengthen the communities' reputations on sites such as Yelp, ApartmentRatings and Google, and will significantly enhance the communities' marketing and advertising campaigns.

"We are excited about the opportunity to work with Beachwold Residential to create outstanding living experiences for the residents of these communities, which we will do through our customer- and technology-centric approach. The synergies and shared core values of our two companies will make for an incredibly dynamic and productive partnership," said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. "We are also thrilled to expand our reach into New Jersey. Over the past several years, we've grown beyond our traditional metropolitan D.C. focus into the Richmond, Va., area as well as North and South Carolina. Hoboken, N.J., represents another exciting round of growth for our firm."

1118 Adams uses the federal Low Income Housing Tax Credit program to provide two- and three-bedroom units for families who make 60 percent or less of the median income in the Hoboken area. The six-story community is designed in the brownstone style prevalent in Hoboken residential neighborhoods, and won a 2006 Best in American Living Award from the National Association of Home Builders.

Clearfield Apartments has an income restriction and accepts housing vouchers. The community is just minutes from Southpark Mall, Fort Lee and White Bank Park, which is on the Appomattox River. Community amenities include 24-hour emergency maintenance, a brand-new fitness center, pet park, volleyball court and swimming pool. The apartment homes feature new cabinets and appliances, digital thermostats, oversized closets, washer and dryer connections and two full bathrooms in each. 

The market-rate Cottage Grove is near I-64 and I-664, as well as downtown Newport News and numerous shopping and dining destinations. The community participates in the Rental Partnership Program, which provides military personnel with affordable off-base housing, and features a swimming pool and playgrounds. Cottage Grove offers one-bedroom, single-level cottages and two-bedroom townhomes. Each apartment home boasts a gourmet kitchen, private patio, energy-efficient heat pumps and windows, and most have hardwood floors.

Largo Center Apartments is an income-restricted community near I-495, which allows residents to travel easily through the Washington, D.C., area. It also provides close proximity to the Largo Town Center shopping center, FedEx Field, The Boulevard at the Capital Centre open-air shopping center and outdoor bike paths. The community features one-, two- and three-bedroom apartment homes. In-unit amenities include wall-to-wall carpeting, spacious bedrooms, walk-in closets and breakfast bars. Largo Center also offers controlled access entry, a walking path, swimming pool and off-street parking.

Pinetree Apartments is an affordable housing community offering one-, two- and three-bedroom apartments. It is near Fort Lee, Southpark Mall, I-95, I-295 and Route 460. The homes feature fully equipped kitchens, washer and dryer connections, patios or balconies and vaulted ceilings in select units. Pinetree also has a swimming pool, community room, laundry facility and playground.

The Vistas at Lake Largo offers one- and two-bedroom affordable apartment homes for active seniors. The community features a theater room, on-site barber shop/hair salon, fitness center and community room. The apartment homes include emergency pull cord systems in the bedrooms and bathrooms, modern finishes and fixtures and wall-to-wall carpeting. Vistas at Lake Largo is near the Largo Town Center and The Boulevard at the Capital Centre open-air mall.