LIVEbe, a premier apartment developer and operator dedicated to delivering distinct apartment homes within connected communities, today announced that all three LIVEbe-managed apartment communities have received individual 2017 SatisFacts Resident Satisfaction Awards.
LIVEbe also earned a National Company Award for Resident Satisfaction, as the multifamily division of Berman Enterprises received an average score of 4.34 based on a minimum of 100 surveys. Companies and individual communities must receive an average score of at least 4.0 to win a Resident Satisfaction award, with each community required to have a minimum of 25 surveys.
2Hopkins (4.49 average score), The Remy (4.93) and Glen Oaks (4.27) won individual community awards.
"We believe that if we take care of our residents and associates better than any other company, the financial performance will follow," said Elaine De Lude, vice president of LIVEbe. "We're grateful to be recognized with these Resident Satisfaction Awards, as these honors directly reflect the living experience we're aiming to cultivate and the values we've instilled in our maintenance teams, leasing teams, management teams and everyone involved."
2Hopkins is a luxury high-rise in Downtown Baltimore, featuring 183 apartment homes and a prime amenities package. The LIVEbe development, which opened in 2017, was the first apartment in the U.S. to implement refrigerated lockers from Smiota, Inc., which allow residents to utilize food delivery services while offsite and have round-the-clock access to their shipments.
The Remy, also developed by LIVEbe, is positioned in the budding Harkins District of Prince George's County in Lanham, Md. The 278-unit midrise community, which opened in 2017, is initiating area cleanup efforts and other activities designed to stimulate a sense of community. A second phase of the mixed-use community, which will add more than 200 additional apartment homes, is currently in development.
Glen Oaks was acquired in 2014 and features some of the most spacious and luxurious floor plans in Greenbelt, Md. Situated alongside fitness and nature trails, the 463-unit community is also transit-friendly with prime access to the Capital Beltway.
"Part of being a trusted apartment operator is hiring those with the right attitude, those whose perspective aligns with your core values," said Jennifer Rucker, vice president of operations for LIVEbe. "Take care of your associates first, and they'll take care of your residents. Our associates want to know what they're doing right, where they can improve and the things they can do to create an extremely positive living experience."
